USAN announced today that it has achieved the Amazon Web Services (AWS) Service Delivery Partner designation for Amazon Connect, recognizing that USAN improves customer experience and outcomes by identifying customer pain-points and designing a solution based on Amazon Connect and other AWS services.

Achieving the Amazon Connect Service Delivery designation differentiates USAN as an AWS Partner Network (APN) member that provides specialized demonstrated technical proficiency and proven customer success in delivering Amazon Connect. To receive the designation, APN Partners must possess deep AWS expertise and deliver solutions seamlessly on AWS.

“USAN is pleased to be an Amazon Connect Service Delivery Partner, said President and CEO, Steve Walton. “Our team of AWS-certified professionals focus on helping companies achieve their contact center transformation goals by leveraging the agility, innovation, and reliability that is Amazon Connect and AWS.”

AWS is enabling scalable, flexible, and cost-effective solutions from startups to global enterprises. To support the seamless integration and deployment of these solutions, AWS established the AWS Service Delivery Program to help customers identify APN Partners with deep expertise in delivering specific AWS services.

As part of its Professional Services practice, USAN offers a Jumpstart program that delivers an Amazon Connect proof of concept in under two weeks, as well as implementation and systems integration services. USAN experts help customers with complex IVR builds, skills-based routing logic, and Lex chatbot development, among other offerings.

These services complement the previously announced USAN Contact Suite, consisting of pre-packaged solutions that extend the power of Amazon Connect. Applications include a workflow-driven Agent Desktop and Outbound Dialer functionality that work seamlessly with Amazon Connect and the larger AWS ecosystem.

Contact USAN for additional information.

About USAN

 USAN is a pioneer in cross-channel communications and cloud deployments, helping companies profitably engage customers with the industry’s best cloud-based contact center solutions. From advanced self-service, outbound dialing and agent desktop, USAN’s portfolio of contact center applications gives businesses flexibility in the way they engage customers across channels.

As an Amazon Web Services (AWS) Service Delivery Partner, USAN offers design, integration and implementation services for successful Amazon Connect implementations. With years of AWS experience, as an AWS Partner Network (APN) Partner and a customer, USAN has a proven methodology for deploying effective and impactful Amazon Connect solutions.