USAN Adds Omnichannel to Amazon Connect
USAN announces the availability of digital communication channels in Contact Suite, a set of pre-packaged applications for Amazon Connect
December 3, 2019 – USAN, a leading provider of cloud customer engagement solutions, has added new digital channels to Contact Suite for Amazon Connect, including web chat and email functionality. Contact Suite is designed to extend the functionality of Amazon Connect, an easy to use omnichannel cloud contact center from Amazon Web Services (AWS) that helps companies provide superior customer service at a lower cost.
With Contact Suite, agents have access to a single, unified interface in an all-in-one application. A workflow-driven agent desktop, outbound dialing campaign management, web chat, and email are fully integrated with Amazon Connect, supporting prospects and customers on the channel of their choice.
“The best way to build customer loyalty and satisfaction is to make it easy for customers to interact with companies,” said Steve Walton, President and CEO of USAN. “A mix of communication channels should include traditional voice calls, self-service channels such as chatbots and interactive voice response, and digital channels such as web chat and email. It’s never been easier to implement an omnichannel strategy with USAN Contact Suite and Amazon Connect.”
Web chat capabilities include:
Email capabilities include:
USAN is a Select Consulting Partner, Service Delivery Partner, and Technology Partner in the Amazon Web Services (AWS) Partner Network (APN), offering applications, design, and integration services for successful Amazon Connect implementations. With years of AWS experience, USAN has a proven methodology for deploying effective and impactful Amazon Connect solutions.
For more information about USAN products and services, contact us today!
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