Norcross, GA – 2 November 2010 – USAN’s Harry Miller sat down with Erik Linask, Group Editorial Director of TMC in an exclusive podcast interview to get the scoop on what sets USAN apart from their competition and earned them perfect scores across the board in the DMG Consulting IVR Report earlier this September. With over twenty years of experience, the USAN Hosted Contact Center features IVR, ACD, IP PBX, Outbound Dialer, Workforce Management and Quality Management, which all cater to the specific requirements that organizations demand.
Miller discussed USAN’s integrated call center product and the advantages it brings to the table in the industry. “We want to guarantee that what we engineer is easy to migrate towards where our customers want to be in the future,” explained Harry Miller, SVP USAN. USAN’s IVR system was built in house and has been in use and maturing for the past fifteen years, explains Miller in the interview.
Other topics discussed include involvement in social media and projects on the horizon for USAN. “We’re working on a new development which we hope to announce early next year that focuses on a customer engagement model,” reveals Miller.
Click here to see this interview and learn more about what’s next for USAN.
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