July 7, 2020 – USAN, a leading provider of cloud customer engagement solutions, announces a strategic partnership with Calabrio, the customer experience intelligence company and industry-leading workforce engagement management provider. As a Calabrio Certified Implementation Partner and a Reseller Partner, USAN can sell, design, and implement Calabrio ONE capabilities for small and midsize business (SMB) through to enterprise contact centers. The Calabrio ONE suite, combined with USAN Contact Suite and Amazon Connect from Amazon Web Services (AWS), comprise a best-in-class cloud contact center solution from a single, expert provider.
The USAN and Calabrio partnership comes at an opportune time for contact center organizations. Following the outbreak of a global pandemic, organizations continue to adjust work patterns to meet changing customer demands. The need for continued agility as employees become accustomed to working from home, requires a best-in-class solution to help schedule, monitor, and manage the at-home workforce.
Together with Amazon Connect, USAN and Calabrio bring an innovation-driven, public cloud-based solution for organizations seeking a complete turnkey contact center solution that can enable continuous customer and employee engagement through fast-changing consumer needs and working environments. USAN, a certified systems integrator and implementation provider for Amazon Connect, serves as a single point-of-contact for delivering a push-button experience for an end-to-end contact center. The solution includes its own advanced agent desktop and outbound campaign manager, along with Calabrio’s Analytics, Quality Management (QM) and Workforce Management (WFM) solutions.
“The workforce is changing more rapidly than ever before. Organizations need an agile contact center solution that leverages best-in-class capabilities, works seamlessly, and can be supported by a single technology provider. As both a Calabrio and Amazon Web Services partner, USAN is proud to bring that solution to contact center organizations,” said Steve Walton, President and CEO, USAN.
“When companies can rely on a single provider to bring together their most important customer experience applications, it’s a true benefit to those organizations—and to their end customers. We are pleased to be partnering with USAN to deliver a seamless set of cloud services featuring AWS, USAN, and Calabrio ONE capabilities,” said Ross Daniels, Vice President of Global Partners, Calabrio.
USAN helps companies profitably engage customers and deliver amazing omnichannel experiences with the industry’s best cloud and hybrid customer engagement solutions. USAN is a Select Consulting Partner, Service Delivery Partner, and Technology Partner in the Amazon Web Services (AWS) Partner Network (APN), offering design, integration, and implementation services for successful cloud contact center deployments. With years of AWS experience, as a partner and a customer, USAN has a proven methodology for deploying effective and impactful Amazon Connect solutions.
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Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform allows for quick deployment of remote work models — and it gives our customers precise control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support. Find more at calabrio.com/ and follow @Calabrio on Twitter.
Calabrio, Calabrio ONE® and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.
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