USAN to present Multi-channel Customer Engagement solutions; Visitors will enter to win Mustang

• Who: USAN, a provider of Multi-channel Customer Engagement solutions
• What: TMC IT Expo and Cloud Communications Expo
• When: January 31 – February 3, 2012
• Where: Miami Beach Convention Center, Miami, FL

USAN will discuss customer engagement strategy and present its cloud-based contact center solutions at the TMC IT Expo and Cloud Communications Expo January 31- February 3 at the Miami Beach Convention Center. Customer Service and Telecommunications executives and management will be on hand to learn about the most up-to-date solutions available in the market.

The USAN Cloud includes customer contact solutions such as Interactive Voice Response, Automatic Call Distribution, Outbound Predictive Dialing and other customer contact and engagement capabilities—supported by a fifth-generation carrier-grade infrastructure that delivers “five nines” of availability and proven scalability.

At the upcoming Expo, USAN will showcase its hosted IVR solution as one of many initial channels in a comprehensive multi-channel customer engagement strategy.

With a 20-year history as an industry-leader in providing complex customer contact solutions, USAN’s IVR enables virtually any interaction preference and business process for self or assisted customer service.  A broad range of speech applications available within the IVR—from basic “Press or Say” applications to directed dialog and complete, “Say Anything” natural-language applications—provide USAN’s consultants and developers the power and flexibility to design effective grammars, dialogs and personas for enterprises spanning industries.

Visit USAN at booth 435 for additional information and for a chance to win a brand new Mustang. Attendees will be invited to collect their Mustang Giveaway Card and stamps from participating vendors. For additional information on TMC IT Expo, visit http://itexpo.tmcnet.com/east12/.