USAN to Showcase Hosted IVR and Unified Cloud Communications at Contact Center Conference and Expo
USAN will sponsor and demonstrate its cloud-based omni-channel contact center solutions at the Contact Center Conference and Expo April 23-26 in Orlando, FL. The USAN cloud includes customer contact solutions such as Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Outbound Predictive Dialing, and other customer contact and engagement capabilities—supported by a fifth-generation carrier-grade infrastructure with proven scalability.
At the upcoming Contact Center Conference Expo 2012, USAN will showcase its hosted IVR solution as one of many initial channels in a comprehensive multi-channel customer engagement strategy. In advance of the event, USAN’s Tad Thompson, Senior Director of Enterprise Sales, was interviewed for the association’s podcast entitled “Moving Your Contact Center to the Cloud”, and discussed the history of the call center, the pitfalls and concerns of the cloud and USAN’s lenghty history of successful integrations. The podcast is available on the Contact Center Center Conference website (http://bit.ly/GARIaJ) or on the USAN Hosted IVR Community page (http://bit.ly/GB3ka9). Thompson will host a breakfast roundtable discussion on this topic on April 26th from 7:30-8:30 am.
With a 20-year history as an industry-leader in providing complex customer contact solutions, USAN’s IVR enables virtually any interaction preference and business process for self or assisted customer service. A broad range of speech applications available within the IVR—from basic “Press or Say” applications to directed dialog and complete “Say Anything” natural-language applications—provide USAN’s consultants and developers the power and flexibility to design effective grammars, dialogs and personas for enterprises spanning industries.
Visit USAN at booth 204 to “Find your Cloud.” USAN will host a prize giveaway for a Kindle Fire on April 25th at 1:30 pm. For additional information on Contact Center Conference Expo 2012, visit http://www.contactcenter2012.com.
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