USAN to present Multi-channel Customer Engagement solutions

• Who: USAN, a provider of multi-channel customer engagement solutions
• What: Is a featured sponsor and exhibitor in booth 607 at the ICMI ACCE Conference and Expo
• When: May 7- 10, 2012
• Where: Seattle, Washington, Washington State Convention Center

USAN will sponsor and demonstrate its cloud-based contact center solutions at the ICMI ACCE Conference and Expo May 7- 10  in Seattle, WA. The USAN cloud includes customer contact solutions such as Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Outbound Predictive Dialing, and other customer contact and engagement capabilities—supported by a fifth-generation carrier-grade infrastructure with proven scalability.

At the upcoming ICMI ACCE Conference and Expo, USAN will showcase its hosted IVR solution as one of many initial channels in a comprehensive multi-channel customer engagement strategy.

With a 20-year history as an industry-leader in providing complex customer contact solutions, USAN’s IVR enables virtually any interaction preference and business process for self or assisted customer service.  A broad range of speech applications available within the IVR—from basic “Press or Say” applications to directed dialog and complete “Say Anything” natural-language applications—provide USAN’s consultants and developers the power and flexibility to design effective grammars, dialogs and personas for enterprises spanning industries.

Visit USAN at booth 607 for additional information and to receive a “Find Your Cloud” t-shirt. USAN will host a prize giveaway for a Kindle Fire and will particiapte in the Passport to Prizes promotion where attendees can have their passort stamped at particiapting vendors and redeemed for a chance to win prizes.

For additional information visit ICMI ACCE Conference and Expo.