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USAN Product Packages for Amazon Connect

Agent Desktop for Amazon Connect

A customizable, workflow-driven desktop application that seamlessly integrates with Amazon Connect.

Dialer for Amazon Connect

Add automated outbound calling capabilities natively to Amazon Connect to run multiple, concurrent campaigns.

Visual IVR for Amazon Connect

Improve the customer self-service experience with mobile web and SMS interactions.

Jumpstart Package for Amazon Connect

All-in-one package delivers a basic Amazon Connect system setup to get to a Proof of Concept in 2 weeks.

Customer Service Solutions for Amazon Connect

Agile or waterfall approach to custom system configuration and integration.

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USAN Metaphor Product Series

Metaphor Contact Center

Increase profitability and customer satisfaction with hosted contact center applications that drive efficiency and are secure, scalable, and reliable.

Metaphor Engage

Orchestrate the customer journey across every channel, simply and automatically.

Metaphor IVR+

Automate interactions for efficient and personalized customer self-service.

Metaphor Workforce

Increase profitability and customer satisfaction by optimizing your contact center workforce.

Metaphor SecurePay

Reduce risk and limit PCI scope by moving payment transactions outside of the data center.

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