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What It Is

USAN Dialer is an accessible, TCPA-compliant platform that manages outbound calling campaigns on Amazon Connect, the pay-as-you-go contact center platform from Amazon Web Services.

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What It Does

It can manage multiple campaigns, automatically import lists from AWS S3 buckets, manage record processing through configurable campaign parameters, all while leveraging the Amazon Connect platform for telephony, agent and queue management.

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How It Helps

Dialer adds high touch outbound calling capabilities to Amazon Connect in order to boost sales, increase collections, launch surveys, and provide outbound notifications in a myriad of use cases.

Features

Blended inbound and outbound capability

Preview dialing

List management

Advanced retry logic

Benefits

Low TCO with pay-as-you-go model

Increased agent efficiency and utilization with blended inbound and outbound environment

Fully vetted – TCPA compliant

Minimized integration effort with plug-and-play integration to Amazon Connect

Amazon Connect Blogs

Calculating the Total Cost of Ownership for Amazon Connect

Total cost of ownership (TCO) is an important factor to consider when deciding whether or not to migrate your contact center to the cloud. However, unlike a move from one on-premises application to another, calculating the TCO for a cloud-based app is like comparing apples to oranges.

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Recent Publications

Product News: USAN Contact Suite and Amazon Connect

The Amazon Connect features released last year provided a striking new set of tools for increased productivity. These include several enhanced self-service capabilities that can be of significant value to companies in light of recent global commerce and employment challenges.   Businesses everywhere have utilized these new features in various ways. For example, some have created an...

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How Amazon Connect Improves Agent Productivity

Want to Improve Agent Productivity? Adopt a Proactive Approach to Customer Service.   Despite the disadvantages, an overwhelming majority of organizations still lean on reactive customer service models, rather than proactive service models. In fact, research from Gartner suggests that a mere 13% of customers receive proactive service.   When customers move from chat sessions or...

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The Do's and Don'ts of How to Use Chatbots for Customer Service

The pace of technological change continues to increase. In 2018, cutting-edge technologies like AI, IoT, and blockchain had a collective market value of $350 billion. By 2025, the value will be $3.2 trillion — nearly a tenfold increase in less than a decade.   These numbers are astounding. They’re also easy to misinterpret. As more companies...

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