Search
USAN Dialer is an accessible, TCPA-compliant platform that manages outbound calling campaigns on Amazon Connect, the pay-as-you-go contact center platform from Amazon Web Services.
It can manage multiple campaigns, automatically import lists from AWS S3 buckets, manage record processing through configurable campaign parameters, all while leveraging the Amazon Connect platform for telephony, agent and queue management.
Dialer adds high touch outbound calling capabilities to Amazon Connect in order to boost sales, increase collections, launch surveys, and provide outbound notifications in a myriad of use cases.
Blended inbound and outbound capability
Preview dialing
List management
Advanced retry logic
Low TCO with pay-as-you-go model
Increased agent efficiency and utilization with blended inbound and outbound environment
Fully vetted – TCPA compliant
Minimized integration effort with plug-and-play integration to Amazon Connect
Total cost of ownership (TCO) is an important factor to consider when deciding whether or not to migrate your contact center to the cloud. However, unlike a move from one on-premises application to another, calculating the TCO for a cloud-based app is like comparing apples to oranges.
Read Blog
Designing, architecting, migrating, and integrating contact center applications on AWS.
An easy-to-implement application that brings the full power of Amazon Connect to the agent desktop.
Improve the customer self-service experience with mobile web and SMS interactions.
Atlanta - June 22, 2022 USAN, a leading provider of cloud customer engagement solutions, announced the successful deployment for a top US automobile manufacturer of Contact Suite and Amazon Connect from Amazon Web Services (AWS) which includes support for Amazon Connect outbound campaigns. The rollout is significant because of the breadth of functionality delivered and...
Contact center turnover rates have historically been high. Couple that with the spike in attrition rates across the country (and the world), and the problem becomes even more serious. What is causing the increasing agent churn? First is the U.S. job market, with rising job numbers and a decreased unemployment rate. These factors create more opportunities for agents...
Contact center agents have been under a lot of pressure since the pandemic began. They’ve had to deal with increasingly unruly customers, and most have been asked to adapt to virtual working environments. All of this has led to high rates of agent turnover, and as a result, many organizations are taking action to improve agent engagement and...
