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USAN Dialer is an accessible, TCPA-compliant platform that manages outbound calling campaigns on Amazon Connect, the pay-as-you-go contact center platform from Amazon Web Services.
It can manage multiple campaigns, automatically import lists from AWS S3 buckets, manage record processing through configurable campaign parameters, all while leveraging the Amazon Connect platform for telephony, agent and queue management.
Dialer adds high touch outbound calling capabilities to Amazon Connect in order to boost sales, increase collections, launch surveys, and provide outbound notifications in a myriad of use cases.
Blended inbound and outbound capability
Preview dialing
List management
Advanced retry logic
Low TCO with pay-as-you-go model
Increased agent efficiency and utilization with blended inbound and outbound environment
Fully vetted – TCPA compliant
Minimized integration effort with plug-and-play integration to Amazon Connect
Total cost of ownership (TCO) is an important factor to consider when deciding whether or not to migrate your contact center to the cloud. However, unlike a move from one on-premises application to another, calculating the TCO for a cloud-based app is like comparing apples to oranges.
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Designing, architecting, migrating, and integrating contact center applications on AWS.
An easy-to-implement application that brings the full power of Amazon Connect to the agent desktop.
Improve the customer self-service experience with mobile web and SMS interactions.
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