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What It Is

USAN Dialer and Campaign Manager is an accessible, TCPA-compliant platform that manages outbound calling campaigns on Amazon Connect, the pay-as-you-go contact center platform from Amazon Web Services.

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What It Does

It can manage multiple campaigns, automatically import lists from AWS S3 buckets, manage record processing through configurable campaign parameters, all while leveraging the Amazon Connect outbound campaigns platform for telephony, agent, and queue management.

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How It Helps

Dialer adds high touch outbound calling capabilities to Amazon Connect in order to boost sales, increase collections, launch surveys, and provide outbound notifications in a myriad of use cases.

USAN Contact Suite and Amazon Connect for high volume outbound campaigns

See how USAN Contact Suite leverages the AWS ecosystem to deliver a seamlessly integrated campaign management component to Amazon Connect outbound campaigns.

Features

  • Auto Dial for customer notifications and early-stage collections for automotive loans and leases
  • Power Dial for compliant, agent-assisted collections
  • Dynamic list processing including multi-number best time to call and specialized time of day and day of week rules
  • Ability to run multiple, concurrent campaigns
  • Configurable call dispositioning with unified cross campaign logic for inbound and outbound
  • Dispositioning logic based on telephony results (busy, ring no answer, invalid number)
  • Advanced retry logic supporting call exclusions and time zones

Benefits

  • Low TCO with pay-as-you-go model
  • Increased agent efficiency and utilization with blended inbound and outbound environment
  • Fully vetted – TCPA compliant
  • Open data model drives actionable campaign insights and rich analytics
  • Minimized integration effort with plug-and-play integration to Amazon Connect HVOC

For more information about Dialer for Amazon Connect

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Amazon Connect Blogs

Calculating the Total Cost of Ownership for Amazon Connect

Total cost of ownership (TCO) is an important factor to consider when deciding whether or not to migrate your contact center to the cloud. However, unlike a move from one on-premises application to another, calculating the TCO for a cloud-based app is like comparing apples to oranges.

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Recent Publications

USAN Provides Cutting Edge Outbound Dialing Solution to a Leading Automotive Manufacturer

Atlanta - June 22, 2022 USAN, a leading provider of cloud customer engagement solutions, announced the successful deployment for a top US automobile manufacturer of Contact Suite and Amazon Connect from Amazon Web Services (AWS) which includes support for Amazon Connect outbound campaigns. The rollout is significant because of the breadth of functionality delivered and...

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4 Contact Center Strategies to Combat Agent Attrition

Contact center turnover rates have historically been high. Couple that with the spike in attrition rates across the country (and the world), and the problem becomes even more serious.   What is causing the increasing agent churn? First is the U.S. job market, with rising job numbers and a decreased unemployment rate. These factors create more opportunities for agents...

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3 Technologies That Are Increasing Agent Engagement Post Call

Contact center agents have been under a lot of pressure since the pandemic began. They’ve had to deal with increasingly unruly customers, and most have been asked to adapt to virtual working environments. All of this has led to high rates of agent turnover, and as a result, many organizations are taking action to improve agent engagement and...

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