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What It Is

USAN Dialer is an accessible, TCPA-compliant platform that manages outbound calling campaigns on Amazon Connect, the pay-as-you-go contact center platform from Amazon Web Services.

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What It Does

It can manage multiple campaigns, automatically import lists from AWS S3 buckets, manage record processing through configurable campaign parameters, all while leveraging the Amazon Connect platform for telephony, agent and queue management.

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How It Helps

Dialer adds high touch outbound calling capabilities to Amazon Connect in order to boost sales, increase collections, launch surveys, and provide outbound notifications in a myriad of use cases.

Dialer for Amazon Connect Explainer Video

See how Dialer leverages the AWS ecosystem to deliver a seamlessly integrated dialing component to Amazon Connect

Features

Blended inbound and outbound capability

Preview dialing

List management

Advanced retry logic

Benefits

Low TCO with pay-as-you-go model

Increased agent efficiency and utilization with blended inbound and outbound environment

Fully vetted – TCPA compliant

Minimized integration effort with plug-and-play integration to Amazon Connect

For more information about Dialer for Amazon Connect

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Amazon Connect Blogs

Calculating the Total Cost of Ownership for Amazon Connect

Total cost of ownership (TCO) is an important factor to consider when deciding whether or not to migrate your contact center to the cloud. However, unlike a move from one on-premises application to another, calculating the TCO for a cloud-based app is like comparing apples to oranges.

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Recent Publications

How Digital Transformations Enable a Better Customer Experience

At the start of the pandemic, digital transformations took on a new sense of urgency. Organizations had to either become digital-first overnight or face the consequences. As a result, nearly every industry digitized their efforts as varied as supply chains, employee training, and customer interactions.   One of the biggest challenges for businesses amid all...

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4 Omnichannel Metrics for Measuring the Customer Experience

In the digital age, consumers can access information instantly with the tap of a screen. This has redefined their expectations and created new business demands. Customers want to interact with businesses using multiple channels and expect that each of those interactions seamlessly connects — aka, the omnichannel consumer journey.   An omnichannel experience offers customers...

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How AI and Chatbots Improve Customer Experience

In the modern world, technology has redefined what a "typical" consumer journey looks like. Consumers now expect to engage with a business using a variety of channels, so it's imperative that businesses have cohesive omnichannel strategies designed to keep customers engaged and satisfied at every touchpoint throughout their journey.   That said, any effective omnichannel...

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