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What It Is

USAN Dialer is an accessible, TCPA-compliant platform that manages outbound calling campaigns on Amazon Connect, the pay-as-you-go contact center platform from Amazon Web Services.

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What It Does

It can manage multiple campaigns, automatically import lists from AWS S3 buckets, manage record processing through configurable campaign parameters, all while leveraging the Amazon Connect platform for telephony, agent and queue management.

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How It Helps

Dialer adds high touch outbound calling capabilities to Amazon Connect in order to boost sales, increase collections, launch surveys, and provide outbound notifications in a myriad of use cases.

Dialer for Amazon Connect Explainer Video

See how Dialer leverages the AWS ecosystem to deliver a seamlessly integrated dialing component to Amazon Connect

Features

Blended inbound and outbound capability

Preview dialing

List management

Advanced retry logic

Benefits

Low TCO with pay-as-you-go model

Increased agent efficiency and utilization with blended inbound and outbound environment

Fully vetted – TCPA compliant

Minimized integration effort with plug-and-play integration to Amazon Connect

For more information about Dialer for Amazon Connect

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Amazon Connect Blogs

Calculating the Total Cost of Ownership for Amazon Connect

Total cost of ownership (TCO) is an important factor to consider when deciding whether or not to migrate your contact center to the cloud. However, unlike a move from one on-premises application to another, calculating the TCO for a cloud-based app is like comparing apples to oranges.

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Recent Publications

The Do's and Don'ts of How to Use Chatbots for Customer Service

The pace of technological change continues to increase. In 2018, cutting-edge technologies like AI, IoT, and blockchain had a collective market value of $350 billion. By 2025, the value will be $3.2 trillion — nearly a tenfold increase in less than a decade.   These numbers are astounding. They’re also easy to misinterpret. As more companies...

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Speech Analytics: The Myths, The Truths, and Best Practices

High-performing contact centers appreciate the art of listening. The very best also practice the science of listening, and AI-enhanced speech analytics solutions can help. Put simply, speech analytics captures the voice of the customer and turns unstructured language into usable — and insightful — data. Speech analytics transforms agent-customer conversations into a rich transcript to categorize what was said...

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The Top 3 Most Underutilized Features of Amazon Connect

Most contact center platforms include a set of features designed around highly specific engagement scenarios. Amazon Web Services (AWS), however, offers a much wider array of scalable, pay-as-you-go services. With self-service technologies such as Amazon Lex, Lambda integrations, and Polly text-to-speech capabilities — none of which requires multiyear contracts, paid plugins, or additional license fees...

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