A customizable, workflow-driven desktop application that seamlessly integrates with Amazon Connect
Agent Desktop is a customizable desktop interface that front ends the Amazon Connect platform. Agent Desktop enables agents to receive, make, and manage calls on Amazon Connect and has integrations to back-end and external systems such as CRM platforms.
Agent Desktop is purpose-built for Amazon Connect with minimal integration work required.
Agents are more efficient and empowered with access to multiple sources of information with configurable tabs and embedded web links.
Customer experience is improved with call context and call history data for personalized responses.
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Agent Desktop adds several capabilities to Amazon Connect, including screen pops of call context data, customizable call dispositioning, context-driven agent workflows, customizable forms, quick links, single sign-on and more. Details for all calls received by an agent are written to Kinesis Data Streams for data archiving, reporting, analytics, or any other business use.
Agent Desktop is a customizable desktop interface that front ends the Amazon Connect platform.
Add automated outbound calling capabilities to Amazon Connect to run multiple, concurrent campaigns.
Chat with customers and prospects in real-time conversations from your website.
Give your customers the flexibility to engage on the communication channel of their choice.
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