TCPA-Compliant platform runs high volume outbound calling campaigns on Amazon Connect
The unique combination of USAN’s campaign management capabilities and Amazon Connect Outbound Campaigns delivers high quality, high touch communications with customers while maintaining compliance and improving agent efficiency.
USAN Dialer and Campaign Manager is an accessible, TCPA-compliant platform that manages outbound calling campaigns on Amazon Connect, the pay-as-you-go contact center platform from Amazon Web Services.
It can manage multiple campaigns, automatically import lists from AWS S3 buckets, manage record processing through configurable campaign parameters, all while leveraging the Amazon Connect outbound campaigns platform for telephony, agent, and queue management.
Dialer adds high touch outbound calling capabilities to Amazon Connect in order to boost sales, increase collections, launch surveys, and provide outbound notifications in a myriad of use cases.
Watch the Video of USAN and Amazon Connect Outbound Solutions
USAN Dialer increases agent efficiency and utilization with blended inbound, outbound, and digital communication channels. Flexible dialer modes support auto dialer for rapid notifications and power dialer for telesales and collections.
Agent Desktop is a customizable desktop interface that front ends the Amazon Connect platform.
Add automated outbound calling capabilities to Amazon Connect to run multiple, concurrent campaigns.
Chat with customers and prospects in real-time conversations from your website.
Give your customers the flexibility to engage on the communication channel of their choice.
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