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This panel discussion hosted by Governing, Amazon Web Services (AWS), and USAN explores: The state of customer experience in the utility industry, examples of real-world applications in a cloud environment, and practical advice from industry experts.
RxSense, a health technology company, had an aggressive timeline to bring its contact center operations in-house. They needed to create and configure a cloud-based infrastructure that connected to its on-premises back-end systems. In a matter of weeks, USAN helped RxSense implement Amazon Connect and USAN Contact Suite for Amazon Connect. The combined solutions enabled back-end...
Providing excellent customer self-service tools not only improves the customer experience (CX) but also manages to do so while lowering customer service costs. That sounds like a pretty good business case for helping customers help themselves. This webcast describes how to create frictionless customer experiences that actually attract users without forcing them through an unwanted self-service channel....
