Operational cost savings is one of the primary drivers for implementing an IVR system. It costs much less to service a customer call via an automated IVR system than it does with a customer service representative. Therefore, it stands to reason that incremental improvements in IVR utilization can significantly impact ROI.
The IVR utilization you’re seeing today doesn’t have to be the IVR utilization you get tomorrow. Chances are, your IVR system can do better, and it only takes a minor improvement in utilization to see a significant return.
In this webinar replay, originally recorded in May 2012, USAN IVR expert Donny Jackson identifies five ways IVR systems fail to contain callers and offers the solutions and expertise to transform IVR system failures into IVR system successes. Watch the webinar now!
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