Customer service is the primary metric that contact centers are concerned with. Yet good service scores remain difficult to achieve when agents are slowed and confused by multiple software systems, screens and manual processes.
And when customer interactions are sophisticated and require adherence to strict guidelines, an inflexible agent desktop can really harm productivity, service scores and even cost you revenue!
In this webinar replay, originally recorded in May 2014, Accelovance call center director Sarah Riggenbach and USAN contact center expert Lenora Allen discussed how a customized agent desktop can eliminate agent’s mistakes and make them more productive while drastically improving customer service levels. Register to watch it now!
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