Providing excellent customer self-service tools not only improves the customer experience (CX) but also manages to do so while lowering customer service costs. That sounds like a pretty good business case for helping customers help themselves.

This webcast describes how to create frictionless customer experiences that actually attract users without forcing them through an unwanted self-service channel.

Topics covered:

• how omnichannel orchestration impacts self-service strategies
• how to bridge the gap between digital and voice self-service
• how to get agents to buy into self-service without seeing it as job competition
• how a strong self-service strategy will impact your KPIs, and what you can expect
• what the future holds for self-service technology

Watch webcast now!