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How RxSense Built a Contact Center from the Ground-Up with AWS and USAN

RxSense, a health technology company, had an aggressive timeline to bring its contact center operations in-house. They needed to create and configure a cloud-based infrastructure that connected to its on-premises back-end systems.

In a matter of weeks, USAN helped RxSense implement Amazon Connect and USAN Contact Suite for Amazon Connect. The combined solutions enabled back-end data integration, agent desktop tools, and Amazon Lex for interactive voice response (IVR) natural language conversations. RxSense now handles thousands of interactions a day with a fully remote agent workforce.

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