With an entirely new generation of agents and customers alike, constantly evolving technology and integration challenges, and new threats like data security and privacy breaches, today’s call center personnel have a lot more on their mind than just improving C-SAT scores.

What contact center issues keep you up at night? Maybe it’s cloud vs. premise? Or linking multiple contact centers and integrating disparate technologies? Could it be staffing challenges, dwindling IT support, or competitive pressures?

In this webinar replay, originally recorded in April, 2014, call center consultant Darlene Geller-Stoff identified the most common fears and misconceptions about the modern call center and explored the things that keep call center managers and owners up at night. Register to watch it now!