Contact centers must deal with risk every day – compliance violations, financial fraud, data breaches, identity theft – they’re all present. This white paper explores the various ways to mitigate risk while still providing personalized services.

Topics that are covered:

• Understanding contact center risk and the primary response type
• The role of PCI-DSS in the contact center
• What happens when risk management collides with customer service
• Ways to mitigate risk and USAN’s IVR+ solution

Download the White Paper