It’s hard to ignore the promise of CAPEX and OPEX savings and the many other promised benefits associated with hosted contact center solutions. But not everyone buys the hype about Software-as-a-Service (SaaS) offerings.

Early call center hosting providers faced real challenges. And though these challenges largely have been overcome by today’s providers, businesses are still spooked by lasting myths.

Download this white paper for an anlysis of both on-premise call center software and hosted call center services to determine which delivery model offers the best security, scalability, integration, cost, and features and functionality.