If you think you’re scared of performing personal pharmacy or credit card transactions in the cloud, imagine the concerns of business managers when it comes to security and government regulatory compliance. In fact, according to our newest whitepaper “Call center compliance in the Cloud,” many businesses avoid the problem altogether:
To address (compliance) concerns, businesses are often advised to move only nonsensitive data to the cloud, but this limits the benefits that can be had from moving systems off premise.
It takes clear-headed effort and a little bit of legwork to get those security and compliance assurances, but the good news is that “oftentimes a vendor’s security practices are more rigorous than its customers.” So going to the cloud for your call center services is worth it.
Moving computing systems to the cloud can:
Moving the gateway to the business—the call center—to the cloud is no different. The catch is that for many organizations, the need to comply with regulatory requirements stands in the way.
Sensitive data must be protected, and the territory is governed by HIPAA as well as PCI DSS. HIPPA, as anyone in the healthcare field knows, protects the privacy of customers and patients. Vendors who process credit cards need to pay attention PCI DSS. The kicker is that whoever owns the data is ultimately and totally responsible for protecting it—regardless of where or how the data is stored.
The whitepaper provides four things you should look for when considering (or auditing) a prospective (or existing) cloud call center provider:
Download the complete whitepaper. As you read through the warnings, details and examples, bear in mind that we published this whitepaper as a benchmark of everything we at USAN do to protect the security and compliance of our clients. We do all that while at the same time provide you with an optimum customer engagement platform.
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