Need to make your call center more productive, less wasteful of time and talent and your bottom line closer to your top estimates? Workforce management (WFM) software is your key resource in meeting all three of those goals.
According to a “CallCenter” Magazine piece…
“The most important thing that most call centers can do to improve their WFM processes is to invest in WFM software.”
In fact, nearly half of all worldwide call center enterprises use WFM software, with the larger companies (75+ agents) in North America comprising 70 percent WFM software users.
What WFM software does best is…
While WFM Software packages vary in sophistication and features, what they all have in common is what they do with the call data that is loaded and collected. To wit, WFM software:
What WFM software does best is that it brings together the right combination of people who have the needed skills and puts them at the disposal of your customers during the optimal times and seasons of high-volume demand.
USAN Workforce Management Optimization is what you’re looking for. We have the Workforce Management solution you need to do all the above – and more. Contact us and see how we can help you optimize your workforce forecasting, scheduling and agent performance.
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