Webinars

Can Your IVR Do That? Webinar

Most customers have grown to hate IVR systems – and for good reason. Long hold times, complicated authentication processes and confusing IVR system menus are the norm. But it doesn’t have to be that way. Attend this webinar to hear USAN’s IVR experts explain why customers vilify IVR systems and how the right technology coupled with best practices can transform customer service.

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Events

Game On! at ICMI Contact Center Demo & Conference

Join Team USAN us November 3-5 in Chicago at the Hyatt Regency for the ICMI Contact Center Demo and Conference where we will be demonstrating the power of Teleopti’s Workforce Management (WFM) gamification and mobility features at pedestal 103.

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White Papers

Sample Contact Center RFP Guide

Call center software solutions can comprise of several components, including interactive voice response (IVR), automatic call distributor (ACD), outbound campaign management and workforce management. Your needs for each of these components can be as varied as the solutions themselves. This RFP template will help ensure that you consider all the various aspects of call center technology solutions and the relevant questions for each component.

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Case Studies