Search

Explore Our Products and Services Built for AWS

Agent Desktop for Amazon Connect

A customizable, workflow-driven desktop application that seamlessly integrates with Amazon Connect.

Dialer for Amazon Connect

Add automated outbound calling capabilities natively to Amazon Connect to run multiple, concurrent campaigns.

Jumpstart for Amazon Connect

A two-week engagement that gets you up and running on Amazon Connect.

Web Chat and Email for Amazon Connect

Improve the customer experience with omnichannel communications.

Customer Services Solutions for Amazon Connect

Systems integrations and other professional services deliver robust customer experience solutions.

FIND THE RIGHT SOLUTION FOR YOU

Your Partner in Delivering Exceptional Customer Experiences

30+ Years

of award winning, secure, reliable, enterprise-grade cloud contact center solutions

99.999%

availability for USAN products in the cloud

10+

multiple AWS geographically-dispersed production nodes

1+ Billion

minutes per year

24 / 7 / 365

Network Management Center monitoring

Recent Publications

Using Data to Predict Customer Intent

How Analytics Improve Contact Center Operations and Enable Proactive Customer Engagement   For a long time, the world of customer engagement relied on strategic guesswork. Lacking the technology to take advantage of behavioral data, customer service agents had to be content with reacting to customer concerns rather than proactively anticipating customer needs. Now, thanks to advancements in data...

Read More

Product News: USAN Contact Suite and Amazon Connect

The Amazon Connect features released last year provided a striking new set of tools for increased productivity. These include several enhanced self-service capabilities that can be of significant value to companies in light of recent global commerce and employment challenges.   Businesses everywhere have utilized these new features in various ways. For example, some have created an...

Read More

How Amazon Connect Improves Agent Productivity

Want to Improve Agent Productivity? Adopt a Proactive Approach to Customer Service.   Despite the disadvantages, an overwhelming majority of organizations still lean on reactive customer service models, rather than proactive service models. In fact, research from Gartner suggests that a mere 13% of customers receive proactive service.   When customers move from chat sessions or...

Read More