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Agent Desktop for Amazon Connect

A customizable, workflow-driven desktop application that seamlessly integrates with Amazon Connect.

Dialer for Amazon Connect

Add automated outbound calling capabilities natively to Amazon Connect to run multiple, concurrent campaigns.

Jumpstart for Amazon Connect

A two-week engagement that gets you up and running on Amazon Connect.

Web Chat and Email for Amazon Connect

Improve the customer experience with omnichannel communications.

Customer Services Solutions for Amazon Connect

Systems integrations and other professional services deliver robust customer experience solutions.

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of award winning, secure, reliable, enterprise-grade cloud contact center solutions

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Recent Publications

3 Technologies That Are Increasing Agent Engagement Post Call

Contact center agents have been under a lot of pressure since the pandemic began. They’ve had to deal with increasingly unruly customers, and most have been asked to adapt to virtual working environments. All of this has led to high rates of agent turnover, and as a result, many organizations are taking action to improve agent engagement and...

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4 Ways to Improve Agent Engagement

Most contact centers have been optimizing the customer experience for years. They’ve started offering a more robust omnichannel experience, allowing customers to engage with them in myriad ways and enabling agents to provide proactive service efficiently and effectively.   One thing still hasn’t been enough of a focus, though: agent engagement. But for contact centers...

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Improve Agent Experience With These Contact Center Tools

When contact center agents are engaged, they can better help and satisfy customers. But it can be hard to figure out exactly how to consistently foster and cultivate agent engagement.   One of the most powerful ways to do this is with technology. An advanced tech stack can bolster agent retention and morale and increase contact center efficiency. The...

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