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Explore Our Products and Services Built for AWS

Agent Desktop for Amazon Connect

A customizable, workflow-driven desktop application that seamlessly integrates with Amazon Connect.

Dialer for Amazon Connect

Add automated outbound calling capabilities natively to Amazon Connect to run multiple, concurrent campaigns.

Jumpstart for Amazon Connect

A two-week engagement that gets you up and running on Amazon Connect.

Web Chat and Email for Amazon Connect

Improve the customer experience with omnichannel communications.

Customer Services Solutions for Amazon Connect

Systems integrations and other professional services deliver robust customer experience solutions.

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Your Partner in Delivering Exceptional Customer Experiences

30+ Years

of award winning, secure, reliable, enterprise-grade cloud contact center solutions

99.999%

availability for USAN products in the cloud

10+

multiple AWS geographically-dispersed production nodes

1+ Billion

minutes per year

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Network Management Center monitoring

Recent Publications

Product News: USAN Contact Suite and Amazon Connect

The Amazon Connect features released last year provided a striking new set of tools for increased productivity. These include several enhanced self-service capabilities that can be of significant value to companies in light of recent global commerce and employment challenges.   Businesses everywhere have utilized these new features in various ways. For example, some have created an...

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How Amazon Connect Improves Agent Productivity

Want to Improve Agent Productivity? Adopt a Proactive Approach to Customer Service.   Despite the disadvantages, an overwhelming majority of organizations still lean on reactive customer service models, rather than proactive service models. In fact, research from Gartner suggests that a mere 13% of customers receive proactive service.   When customers move from chat sessions or...

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The Do's and Don'ts of How to Use Chatbots for Customer Service

The pace of technological change continues to increase. In 2018, cutting-edge technologies like AI, IoT, and blockchain had a collective market value of $350 billion. By 2025, the value will be $3.2 trillion — nearly a tenfold increase in less than a decade.   These numbers are astounding. They’re also easy to misinterpret. As more companies...

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