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Trusted by industry leaders.
Partnered with AWS.

USAN is an AWS Launch Partner for Amazon Connect Outbound Campaigns

 

USAN Contact Suite for Amazon Connect

Solutions

USAN Contact Suite Features

Agent Desktop

for Amazon Connect

A customizable, workflow-driven desktop application that seamlessly integrates with Amazon Connect.

Dialer

for Amazon Connect

Add automated outbound calling capabilities to Amazon Connect to run multiple, concurrent campaigns.

Web Chat

for Amazon Connect

Chat with customers and prospects in real-time conversations from your website.

Email

for Amazon Connect

Give your customers the flexibility to engage on the communication channel of their choice.

Explore Our Products and Services Built for AWS

Agent Desktop for Amazon Connect

A customizable, workflow-driven desktop application that seamlessly integrates with Amazon Connect.

Dialer for Amazon Connect

Add automated outbound calling capabilities natively to Amazon Connect to run multiple, concurrent campaigns.

Jumpstart for Amazon Connect

A two-week engagement that gets you up and running on Amazon Connect.

Web Chat and Email for Amazon Connect

Improve the customer experience with omnichannel communications.

Customer Services Solutions for Amazon Connect

Systems integrations and other professional services deliver robust customer experience solutions.

FIND THE RIGHT SOLUTION FOR YOU

Your Partner in Delivering Exceptional Customer Experiences

30+ Years

of award winning, secure, reliable, enterprise-grade cloud contact center solutions

99.999%

availability for USAN products in the cloud

10+

multiple AWS geographically-dispersed production nodes

1+ Billion

minutes per year

24 / 7 / 365

Network Management Center monitoring

Recent Publications

USAN Provides Cutting Edge Outbound Dialing Solution to a Leading Automotive Manufacturer

Atlanta - June 22, 2022 USAN, a leading provider of cloud customer engagement solutions, announced the successful deployment for a top US automobile manufacturer of Contact Suite and Amazon Connect from Amazon Web Services (AWS) which includes support for Amazon Connect outbound campaigns. The rollout is significant because of the breadth of functionality delivered and...

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4 Contact Center Strategies to Combat Agent Attrition

Contact center turnover rates have historically been high. Couple that with the spike in attrition rates across the country (and the world), and the problem becomes even more serious.   What is causing the increasing agent churn? First is the U.S. job market, with rising job numbers and a decreased unemployment rate. These factors create more opportunities for agents...

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3 Technologies That Are Increasing Agent Engagement Post Call

Contact center agents have been under a lot of pressure since the pandemic began. They’ve had to deal with increasingly unruly customers, and most have been asked to adapt to virtual working environments. All of this has led to high rates of agent turnover, and as a result, many organizations are taking action to improve agent engagement and...

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