Realm Software Solutions
Revolutionize CX with Realm for Amazon Connect
USAN Realm™ transforms your contact center’s operations and customer experiences. Realm isn’t just an extension of Amazon Connect—it’s a leap into the future of agent engagement, rapid deployment, and customer-centric innovation.
The Power of Realm + Amazon Connect
USAN Realm enhances the power of Amazon Connect, providing a complete platform for rapid contact center deployment and omnichannel innovation. Drive accelerated time to value and rapidly innovate on the latest AWS services while moving at the pace of your customer.
Explore the Realm Platform
Realm Agent
Seamlessly create a unified experience with leading CRM solutions, omnichannel interaction handling, AI-enabled guidance with Amazon Q, and step-by-step guides.
Realm CX Manager
Create and leverage dashboards to manage your team, uncover insights from speech and data to coach in real-time, and empower your contact center’s frontline staff.
Realm Intelligence
Built on years of contact center expertise, Intelligence is the go-to place to discover AI-driven actionable insights for the supervisor, contact center analyst, and users in Marketing, HR, Finance, IT, or Operations.
Realm Configuration Experience
Uncover CX friction across all channels, create and deploy changes to IVRs and chatbots, and update interaction flows in a no-code environment.
Realm Campaign
Fully integrate outbound campaigns into all channels, including Amazon Pinpoint, Facebook Manager, WhatsApp, Twilio, and more.
CX Expertise You Can Trust
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Partnering for Success
“Our outdated systems didn’t support flexible integrations, access to data, or omnichannel customer interactions. USAN enabled a seamless transition to Amazon Connect, and we are already seeing an improved customer experience and an increase in agent efficiency.”
“We needed expert assistance in transitioning from legacy Cisco IVR/ACD to Amazon Connect. Given tight timelines, partnering with USAN – an Amazon partner with deep experience – was crucial. Together, we enhanced the customer experience end-to-end, delivering a dynamic, controlled caller journey in just 45 days from kickoff to UAT readiness.”
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