Careers at USAN

Join the team that’s redefining the customer experience!

Up for a challenge? Thrive in an entrepreneurial environment? Energized by interacting with leading edge professionals? Enjoy working on innovative applications? Crave responsibility and accountability? USAN may be the place for you.

 

Available Positions

Network Operations Center Engineer

USAN is hiring a Network Operations Center Engineer to minimize system downtime, perform real-time surveillance of the network, notify customers of scheduled and unscheduled outages, and ensure the customer’s expectations of service are met. The Network Operations Center (NOC) serves as the first point of contact for the customer on all system- and network-related issues. Read a more detailed description of this position and please contact us if you are interested in joining Team USAN.

Information Security Manager

USAN is hiring an Information Security Manager to be responsible for all aspects of USAN’s Information Security program. The Information Security Manager will maintain the confidentiality, integrity, and availability of USAN’s and USAN’s customer’s information and IT assets. Read a more detailed description of this position and please contact us if you are interested in joining Team USAN.

Software Engineer

USAN is seeking an enthusiastic individual to join our team as a Software Engineer. This position provides direct support in building custom applications to help our customers more effectively achieve their mission. The Software Engineer develops web and contact center applications using an in-house custom call processing engine, with integrations to various backend systems. Development includes a mix of the latest technologies including .Net, C#, html5, Javascript, Web Services, and MSSQL databases.

Senior DevOps Engineer

USAN is looking for an experienced Software Engineer to join our team. We’re looking for someone who is comfortable going all the way from requirements to deployment and who isn’t afraid of a little maintenance on legacy systems. At USAN, you will be part of a dedicated team working to provide custom contact center solutions from conception to release. You will work to design creative and robust solutions to streamline processes that keep our organization efficient and allow us to better care for our customers. Your passion for writing code, solving problems, designing solutions, and collaborating with other highly skilled individuals will allow you to achieve success in this fast-paced, ever-changing environment.

 

Senior Network Engineer

USAN is hiring a Senior Network Engineer to assume the implementation, management, and troubleshooting of USAN’s routers, switches, firewalls, Internet, and extranet connections. Read a more detailed description of this position and please contact us if you are interested in joining Team USAN.

Application Support Engineer

USAN is hiring an Application Support Engineer in our TLS-SaaS department to provide third-level support to the NMC, Application Support, and Node Manager groups, regarding production issues, and to implement new products and services into both a quality assurance and production environment. Read a more detailed description of this position and please contact us if you are interested in joining Team USAN.

Contact Center Business Analyst

USAN is hiring a Contact Center Business Analyst to translate business requirements into functional specifications for internal engineering, QA, and external client audiences.  Read a more detailed description of this position and please contact us if you are interested in joining Team USAN.

Contact Center Solutions Trainer

USAN is hiring a Contact Center Solutions Trainer to serve as the link between USAN’s Contact Center solutions and our end-users.  Read a more detailed description of this position and please contact us if you are interested in joining Team USAN.