Supercharge Amazon Connect to the next level with USAN Contact Suite for improved customer experiences and innovative industry solutions.
USAN is an AWS Launch Partner for Amazon Connect Outbound Campaigns
Agent Desktop is a customizable desktop interface that front ends the Amazon Connect platform.
Add automated outbound calling capabilities to Amazon Connect to run multiple, concurrent campaigns.
Chat with customers and prospects in real-time conversations from your website.
Give your customers the flexibility to engage on the communication channel of their choice.
Our practice includes CX assessments and tech stack evaluations to deliver improved customer engagement.
From systems integrations to a turnkey managed service, USAN delivers robust customer experience solutions.
A two-week engagement that gets you up and running on Amazon Connect.
A leading automotive brand required a flexible cloud contact center solution with a roadmap that met their needs today and in the future. They selected USAN as their partner to design and deploy an end-to-end CX solution featuring Amazon Connect and USAN Contact Suite for Amazon Connect.
Read the Success Story
Edcor, a leading tuition and student loan assistance company, desired to offer an omnichannel customer experience with self-service capabilities while optimizing its contact center workforce. It also needed defined KPIs to measure agent performance as well as a way to capture those metrics.
Read about their successful migration to USAN Contact Suite and Amazon Connect in this case study.
of award winning, secure, reliable, enterprise-grade cloud contact center solutions
availability for USAN products in the cloud
multiple AWS geographically-dispersed production nodes
minutes per year
Network Management Center monitoring
Atlanta - June 22, 2022 USAN, a leading provider of cloud customer engagement solutions, announced the successful deployment for a top US automobile manufacturer of Contact Suite and Amazon Connect from Amazon Web Services (AWS) which includes support for Amazon Connect outbound campaigns. The rollout is significant because of the breadth of functionality delivered and...
Contact center turnover rates have historically been high. Couple that with the spike in attrition rates across the country (and the world), and the problem becomes even more serious. What is causing the increasing agent churn? First is the U.S. job market, with rising job numbers and a decreased unemployment rate. These factors create more opportunities for agents...
Contact center agents have been under a lot of pressure since the pandemic began. They’ve had to deal with increasingly unruly customers, and most have been asked to adapt to virtual working environments. All of this has led to high rates of agent turnover, and as a result, many organizations are taking action to improve agent engagement and...
solutions at your
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