Cloud Contact Center Solutions

Supercharge Amazon Connect to the next level with USAN Contact Suite for improved customer experiences and innovative industry solutions.

Trusted by industry leaders.
Partnered with AWS.

USAN is an AWS Launch Partner for Amazon Connect Outbound Campaigns


USAN Contact Suite for Amazon Connect


Agent Desktop

for Amazon Connect

Agent Desktop is a customizable desktop interface that front ends the Amazon Connect platform.


for Amazon Connect

Add automated outbound calling capabilities to Amazon Connect to run multiple, concurrent campaigns.

Web Chat

for Amazon Connect

Chat with customers and prospects in real-time conversations from your website.


for Amazon Connect

Give your customers the flexibility to engage on the communication channel of their choice.

Our practice includes CX assessments and tech stack evaluations to deliver improved customer engagement.


for Amazon Connect

From systems integrations to a turnkey managed service, USAN delivers robust customer experience solutions.


for Amazon Connect

A two-week engagement that gets you up and running on Amazon Connect.

Successful Client Solutions


An end-to-end CX solution

A leading automotive brand required a flexible cloud contact center solution with a roadmap that met their needs today and in the future. They selected USAN as their partner to design and deploy an end-to-end CX solution featuring Amazon Connect and USAN Contact Suite for Amazon Connect.

Read the Success Story

Optimized omnichannel customer experience.

Edcor, a leading tuition and student loan assistance company, desired to offer an omnichannel customer experience with self-service capabilities while optimizing its contact center workforce. It also needed defined KPIs to measure agent performance as well as a way to capture those metrics.

Read about their successful migration to USAN Contact Suite and Amazon Connect in this case study.

Your Partner in Delivering Exceptional Customer Experiences

30+ Years

of award winning, secure, reliable, enterprise-grade cloud contact center solutions


availability for USAN products in the cloud


multiple AWS geographically-dispersed production nodes

1+ Billion

minutes per year

24 / 7 / 365

Network Management Center monitoring

Recent Publications

USAN, Inc. Selected as Inaugural Partner in Amazon Connect Ready Program Leading Cloud Contact Center Solutions

ATLANTA - August 22, 2023 – USAN, Inc., a leading provider of Cloud Contact Center Solutions with a remarkable 30-year history in the contact center as a service (CCaaS) space, has been chosen by Amazon as an inaugural member of the prestigious Amazon Connect Ready Program. This distinguished recognition highlights USAN's dedication to innovation and...

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USAN Provides Cutting Edge Outbound Dialing Solution to a Leading Automotive Manufacturer

Atlanta - June 22, 2022 USAN, a leading provider of cloud customer engagement solutions, announced the successful deployment for a top US automobile manufacturer of Contact Suite and Amazon Connect from Amazon Web Services (AWS) which includes support for Amazon Connect outbound campaigns. The rollout is significant because of the breadth of functionality delivered and...

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4 Contact Center Strategies to Combat Agent Attrition

Contact center turnover rates have historically been high. Couple that with the spike in attrition rates across the country (and the world), and the problem becomes even more serious.   What is causing the increasing agent churn? First is the U.S. job market, with rising job numbers and a decreased unemployment rate. These factors create more opportunities for agents...

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