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Explore Our Products and Services Built for AWS

Agent Desktop for Amazon Connect

A customizable, workflow-driven desktop application that seamlessly integrates with Amazon Connect.

Dialer for Amazon Connect

Add automated outbound calling capabilities natively to Amazon Connect to run multiple, concurrent campaigns.

Visual IVR for Amazon Connect

Improve the customer self-service experience with mobile web and SMS interactions.

Jumpstart Package for Amazon Connect

All-in-one package delivers a basic Amazon Connect system setup to get to a Proof of Concept in 2 weeks.

Customer Service Solutions for Amazon Connect

Agile or waterfall approach to custom system configuration and integration.

FIND THE RIGHT SOLUTION FOR YOU

Your Partner in Delivering Exceptional Customer Experiences

30+ Years

of award winning, secure, reliable, enterprise-grade cloud contact center solutions

99.999%

availability for USAN products in the cloud

10+

multiple AWS geographically-dispersed production nodes

1+ Billion

minutes per year

24 / 7 / 365

Network Management Center monitoring

Recent Publications

USAN Now Selling in AWS Public Sector Market

USAN announced today that it has been awarded the designation of Amazon Web Services (AWS) Public Sector Partner in the AWS Public Sector Partner Program (PSP). AWS in the Public Sector offers scalable and cost-efficient cloud services for state and local government, education, nonprofit, and healthcare organizations to meet mandates, reduce costs, drive efficiencies, and...

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USAN Announces Partnership With Workforce Management Provider Calabrio

July 7, 2020 - USAN, a leading provider of cloud customer engagement solutions, announces a strategic partnership with Calabrio, the customer experience intelligence company and industry-leading workforce engagement management provider. As a Calabrio Certified Implementation Partner and a Reseller Partner, USAN can sell, design, and implement Calabrio ONE capabilities for small and midsize business (SMB)...

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USAN Adds Omnichannel to Amazon Connect

USAN announces the availability of digital communication channels in Contact Suite, a set of pre-packaged applications for Amazon Connect December 3, 2019 – USAN, a leading provider of cloud customer engagement solutions, has added new digital channels to Contact Suite for Amazon Connect, including web chat and email functionality.  Contact Suite is designed to extend...

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