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Careers at USAN

Join the team that’s redefining the customer experience!

At USAN, we’re committed to defining the future of the customer experience. Build your career with our team of like-minded, talented innovators who are genuine, caring and brilliant, bringing their best to the table every day.

Available Positions

Project Manager - Entry Level

For Now, our team is on a hybrid work-from-home model. This position will report to our Norcross, Georgia office on Mondays, Tuesdays and Thursdays. As such, we are only able to consider candidates local to the Metro Atlanta Area. 

Are you that person that your family and friends turn to when they need things scheduled, planned, and driven to an on-time completion?  Do you enjoy turning statements, tasks, and details into a fine-tuned project plan?  Do you get energized by working in a high-performance IT environment, in collaboration with other smart dynamic trailblazers who obsess over the perfect delivery of a project?  Well, if so, this job might be for you.

Entry-Level Software Developer

For Now, our team is on a hybrid work-from-home model. This position will report to our Norcross, Georgia office on Mondays, Tuesdays and Thursdays. As such, we are only able to consider candidates local to the Metro Atlanta Area. 

USAN is an innovative contact center solutions provider, a respected community leader, and an all-around great place to work. We promote work-life effectiveness for all of our employees by creating a supportive, flexible, and collaborative work environment. We have a high performance culture, where we treat our employees as individuals, as professionals, as key members of the team, and like family.

Business Intelligence Developer

At USAN, you will be part of a dedicated team working to provide custom contact center solutions from conception to release. You will work to design creative and robust solutions to streamline processes that keep our organization efficient and allow us to better care for our customers. Your passion for writing code, solving problems, designing solutions, and collaborating with other highly skilled individuals will allow you to achieve success in this fast-paced, ever-changing environment. 

Sr SQL Developer

At USAN, you will be part of a dedicated team working to support custom contact center solutions. You will work to provision, deploy and maintain both bare metal infrastructure and AWS based systems for our customers. Your passion for administration, automating solutions, and collaborating with other highly skilled individuals will allow you to achieve success in this fast paced, ever-changing environment.

Jr. BI/Tableau Developer

At USAN, you will be part of a dedicated team working to provide custom contact center solutions from conception to release. You will work to design creative and robust solutions to streamline processes that keep our organization efficient and allow us to better care for our customers. Your passion for writing code, solving problems, designing solutions, and collaborating with other highly skilled individuals will allow you to achieve success in this fast-paced, ever-changing environment.

SQL Developer

The SQL Developer will design, develop, test, tune, implement, and support database objects, and the associated T-SQL scripts, using Microsoft SQL Server. You will be heavily involved in creating new complex and high-volume functionality, as well as maintaining existing large data sets, and optimizing the high-volume queries consuming that data. Will be responsible for the creation, optimization, and maintenance of the daily reporting functionality.

Entry Level SQL Developer

The Entry Level SQL Developer will work on a small team in a highly collaborative way to design, develop, test, tune, implement, and support database objects, and the associated T-SQL scripts, using Microsoft SQL Server. You will be heavily involved in creating new complex and high-volume functionality, as well as maintaining existing large data sets, and optimizing the high-volume queries consuming that data. Will be responsible for the creation, optimization, and maintenance of the daily reporting functionality. You will have the opportunity to work in a diverse environment for the country’s best IVR development shop.

Network Operations Center Engineer Apprentice

A Network Operations Center (NOC) Engineer Apprentice is an entry level position in the USAN Network Operations Center (NOC) which is the first point of contact for our customers.  This position exposes and trains the employee in the support of Service Hosting.  The Apprentice is responsible for working on a shift of 3-4 Techs/Engineers and, through training, becoming a contributor in the day-to-day tasks required of the NOC.  Since the Network Operations Center is a 24×7 operation, these positions require shift work. All applicants will be required to work shifts, weekends, and holidays.

Network Operations Center Engineer I

The Network Operations Center (NOC) serves as the first point of contact for the customer on all system and network related issues. We’re looking for someone to join our team who is up for a challenge, eager to learn and ready to hit the ground running.