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Careers at USAN

Join the team that’s redefining the customer experience!

At USAN, we’re committed to defining the future of the customer experience. Build your career with our team of like-minded, talented innovators who are genuine, caring and brilliant, bringing their best to the table every day.

Available Positions

Marketing Specialist

USAN is an innovative Contact Center as a Service (CCaaS) leader and a respected solutions provider. We promote work-life balance for all our employees by creating a supportive, flexible, and fun work environment.

We are looking for an individual to partner with the CEO and CRO for the operational and go to market needs of the organization.

As a team member, you would be primarily responsible for developing presentations for go to market motions, managing social media, interacting with customers as well as performing detailed administrative tasks to support the USAN Executive team.

Entry-Level Software Developer

USAN is an innovative contact center solutions provider, a respected community leader, and an all-around great place to work. We promote work-life effectiveness for all our team members by creating a supportive, flexible, and collaborative work environment. The Software Developer will work on a small team in a highly collaborative way to design, develop, test, tune, implement, and support USAN’s core IVR applications.

Project Manager - Entry Level

USAN is a revolutionary contact center solutions provider, promoting 21st century values rooted in work-life balance, flexibility and career growth opportunities.  USAN is looking for a Software Development Project Manager with strong task and timeline management skills. The ideal candidate will have the ability to effectively manage multiple projects ranging in scope, complexity and lifecycle.

Sr. SQL Developer

At USAN, you will be part of a dedicated team working to provide custom contact center solutions from conception to release. You will work to design creative and robust solutions to streamline processes that keep our organization efficient and allow us to better care for our customers.  The Senior SQL Developer will design, develop, test, tune, implement, and support database objects, and the associated T-SQL scripts, using Microsoft SQL Server. You will be heavily involved in creating new complex and high-volume functionality, as well as maintaining existing large data sets, and optimizing the high-volume queries consuming that data. Will be responsible for the creation, optimization, and maintenance of the daily reporting functionality.

Software Engineer Solutions Designer (Amazon Connect)

USAN is an innovative contact center solutions provider, a respected community leader, and an all-around great place to work. We promote work-life balance for all of our employees by creating a supportive, flexible, and collaborative work environment. We have a high-performance culture, where we treat our employees as individuals, as professionals, as key members of the team, and like family.  USAN is seeking an enthusiastic Software Engineer-Solutions Designer to join our Amazon Connect solutions team. As a team member, you would be primarily responsible for the design, discovery, configuration/integration/development, and implementation of solutions aimed at the contact center space.

Technical Talent Acquisition Specialist

USAN is an innovative contact center solutions provider, a respected community leader, and an all-around great place to work. We promote work-life balance for all our employees by creating a supportive, flexible, and collaborative work environment.  The Corporate Talent Acquisition Specialist is responsible for all recruiting needs at USAN by providing life cycle recruitment processes to fill vacancies within the company. The candidate for this position must have experience hiring technical resources, such as software developers, QA analysts, business analysts, DevOps resources and more.

Software Quality Assurance Analyst

USAN has a high-performance culture, where we treat our employees as individuals, as professionals, as key members of the team, and like family.  We are seeking a driven individual to join our team as a Software QA Analyst. This position provides direct support in building custom IVR applications to help our customers more effectively achieve their mission.

Technical Writer

We are hiring a Technical Writer to interact cross-functionally with developers, management, and customer operations/support to produce/create top quality and clear documentation. The ideal candidate will have the ability to use and understand complex contact center software products and create flowcharts, user and reference manuals as required.

Mid-Level Software Engineer

At USAN, you will be part of a dedicated team working to provide custom contact center solutions from conception to release. We use an in-house “engine” software for processing IVR calls, Javascript for our front-end user interface development and applications that have a customer-facing web UI. We use C, C++, C#/.Net for our stack development as well as SQL server for our database work. We give developers the opportunity and flexibility to utilize different languages, tools, and environments.

Software Business Analyst

Do your superhuman analytical and conflict resolution skills help identify, communicate, and resolve issues efficiently and effectively? Are you a first-rate communicator who can tailor discussions based on intended audiences? Do you get energized by working in a high-performance IT environment, in collaboration with other smart dynamic trailblazers who obsess over solutions? Then, this position may be for you.

Network Security & Site Reliability Engineer

USAN, an Atlanta Georgia-based company with nationwide IT operations is seeking a Network Security & SRE Engineer to join our Team. The Network Security & Site Reliability Engineer is expected to assume implementation, management, and troubleshooting responsibilities of USAN’s Cisco-based IP network environment.