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The Problem

You deliver information and services to your customers across multiple channels. But if those channels aren’t fully integrated, they become just more sources of customer frustration. When you don’t maintain that connection from channel to channel, staying fully aware of how your customers have engaged with you across them all, your costs of sales and service rise, your ability to forecast is hampered, and customer satisfaction shrinks.

The Answer

An omni-channel platform integrates all your existing channels. Your customers can review additional coverage options on an app, get questions answered over the phone, and electronically sign papers online— all as if it were all a single transaction across a single channel. This decreases your costs, generates more up sell and cross sell opportunities, and increases the level of satisfying self service you can provide.

And with the right platform, it’s very simple to do.

The Insurance Omni-channel

Metaphor Engage is that simple platform. It integrates your existing channels, systems, and processes (no rip and replace required). It also analyzes the data generated by those channels for smarter planning and forecasting. Fully hosted in the USAN Cloud, Metaphor Engage is implemented at the lowest cost, and without the demands on internal budget and resources of an on-premise system.

Metaphor Engage Features

Integrates communications channels

Deliver the information customers need, on the channel they want to use.

Works with your existing systems

Connect all your existing systems without updates, upgrades or replacement.

High performance infrastructure

Ensure uninterrupted network and data access, dynamic business rules, and multitasking under the heaviest loads.

Enhanced security

End-to-end encryption and regulatory compliance ensure you’re always fully secure and fully compliant.

Learn more about our Omni-Channel solutions.

Metaphor Engage Contact Us

“Government regulations state that we cannot contact beneficiaries without them initiating the call first, so it is imperative that we have a system that allows us to respond quickly and efficiently to inquiries. USAN’s solution has really enabled us to touch more lives with our products. And, because we have the ability to respond much more efficiently to our prospects and customers, it allows us to address each person’s unique needs and really treat them as an individual.”

Brian Mullaney SVP Customer Contact Center, The SCOOTER Store

Learn more about our Omni-Channel solutions.

Metaphor
IVR+

Automate interactions for efficient and personalized customer self-service

Metaphor
SecurePay

Reduce risk and limit PCI scope by moving payment transactions outside of the data center.

Metaphor
Workforce

Motivate and empower your contact center workforce to achieve more

See What’s New In The Newsroom

USAN Adds Omnichannel to Amazon Connect

USAN announces the availability of digital communication channels in Contact Suite, a set of pre-packaged applications for Amazon Connect December 3, 2019 – USAN, a leading provider of cloud customer engagement solutions, has added new digital channels to Contact Suite for Amazon Connect, including web chat and email functionality.  Contact Suite is designed to extend...

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USAN Announces New Amazon Web Services Designation: Connect Service Delivery Partner

USAN announced today that it has achieved the Amazon Web Services (AWS) Service Delivery Partner designation for Amazon Connect, recognizing that USAN improves customer experience and outcomes by identifying customer pain-points and designing a solution based on Amazon Connect and other AWS services. Achieving the Amazon Connect Service Delivery designation differentiates USAN as an AWS...

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USAN Announces Contact Suite for Amazon Connect

  March 18, 2019 – USAN, a provider of cloud-based customer engagement solutions, today announced the availability of Agent Desktop for Amazon Connect and Dialer for Amazon Connect. These solutions, along with Visual IVR for Amazon Connect, comprise USAN Contact Suite, a set of pre-packaged solutions built by USAN to extend the power of Amazon...

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