The Problem

No industry communicates across all channels—online, mobile, telephone and others—more than logistics. When your customers can’t interact with you seamlessly across all channels, their frustration grows—right along with your cost of customer service. Forcing customers to repeat steps, explain something more than once, or start a process all over from a different channel is a bumpy road for your customers.

The Answer

The value of providing your customers an omni-channel experience ripples across the fulfillment chain. It makes doing business with you easier, for both your customers and your customers’ customers. Strategic planning is unified and the data from all these channels creates more accurate analyses and forecasts. And your agility is expanded, allowing you to be more flexible and responsive to your customer demands.

The Logistics Omni-channel

Metaphor Engage integrates your existing channels, systems, and processes (no rip and replace required). It also analyzes the data generated by those channels for smarter planning and forecasting. Fully hosted in the USAN Cloud, Metaphor Engage is implemented at the lowest cost, and without the demands on internal budget and resources of an on-premise system.

Metaphor Engage Features

Integrates communications channels

Deliver the information customers need, on the channel they want to use.

Works with your existing systems

Connect all your existing systems without updates, upgrades or replacement.

High performance infrastructure

Ensure uninterrupted network and data access, dynamic business rules, and multitasking under the heaviest loads.

Enhanced security

End-to-end encryption and regulatory compliance ensure you’re always fully secure and fully compliant.

Learn more about our Omni-Channel solutions.

Metaphor Engage Contact Us

“The results have been remarkable. Metaphor has enabled true horizontal scalability in a 24×7 operating environment where we conduct tens of millions of transactions per day and meet over 99.99% service levels for our clients.”

Chief Information Officer Digital Marketing Company

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