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Increase profitability and customer satisfaction with hosted contact center applications that drive efficiency and are secure, scalable, and reliable. Protect private information with PCI and HIPAA certified deployment options.
Metaphor Contact Center delivers remarkable omnichannel customer experiences — across voice, email, text, social, and web — through a single, secure hosted software platform.
The platform gives your agents the tools they need to have rewarding conversations with your customers across all channels and take immediate, meaningful actions. Experience increased First Contact Resolution, decreased Average Contact Handle Times, and improved Customer Satisfaction.
Our solution makes it easier to enhance the customer experience, ensure compliant outreach, improve productivity and streamline operations – all while lowering total cost of ownership.
Watch this video to learn how USAN’s Metaphor Contact Center makes it easy to increase customer satisfaction and loyalty while lowering total cost of ownership with the industry’s most secure, reliable and flexible cloud contact center solution.
Metaphor Contact Center is a cloud-based omnichannel solution that centralizes contact options within one platform. Metaphor’s powerful agent desktop makes agents better informed and more empowered while focusing on service as they interact with customers across voice, email, chat, SMS and social channels. Additionally, contact center managers and executives have the ability to monitor from the customer journey down to the seconds between IVR choices using powerful analytics to drive optimization decisions. All of this is offered in our Standard, HIPAA, and PCI attested deployment environments to meet the growing demand for securing all business-critical information.
When Accelovance was commissioned to conduct patient surveillance for a clinical research study, there was no room for error with their contact center platform. Agents needed immediate and reliable access to data critical for the subjects’ care. Learn how USAN delivered a completely custom solution to meet their very stringent requirements.
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Orchestrate the customer journey across every channel, simply and automatically.
Automate interactions for efficient and personalized customer self-service.
Motivate and empower your workforce to achieve more.
The pace of technological change continues to increase. In 2018, cutting-edge technologies like AI, IoT, and blockchain had a collective market value of $350 billion. By 2025, the value will be $3.2 trillion — nearly a tenfold increase in less than a decade. These numbers are astounding. They’re also easy to misinterpret. As more companies...
High-performing contact centers appreciate the art of listening. The very best also practice the science of listening, and AI-enhanced speech analytics solutions can help. Put simply, speech analytics captures the voice of the customer and turns unstructured language into usable — and insightful — data. Speech analytics transforms agent-customer conversations into a rich transcript to categorize what was said...
Most contact center platforms include a set of features designed around highly specific engagement scenarios. Amazon Web Services (AWS), however, offers a much wider array of scalable, pay-as-you-go services. With self-service technologies such as Amazon Lex, Lambda integrations, and Polly text-to-speech capabilities — none of which requires multiyear contracts, paid plugins, or additional license fees...
