Increase profitability and customer satisfaction with hosted contact center applications that drive efficiency and are secure, scalable, and reliable. Protect private information with PCI and HIPAA certified deployment options.
Metaphor Contact Center delivers remarkable omnichannel customer experiences — across voice, email, text, social, and web — through a single, secure hosted software platform.
The platform gives your agents the tools they need to have rewarding conversations with your customers across all channels and take immediate, meaningful actions. Experience increased First Contact Resolution, decreased Average Contact Handle Times, and improved Customer Satisfaction.
Our solution makes it easier to enhance the customer experience, ensure compliant outreach, improve productivity and streamline operations – all while lowering total cost of ownership.
Watch this video to learn how USAN’s Metaphor Contact Center makes it easy to increase customer satisfaction and loyalty while lowering total cost of ownership with the industry’s most secure, reliable and flexible cloud contact center solution.
Metaphor Contact Center is a cloud-based omnichannel solution that centralizes contact options within one platform. Metaphor’s powerful agent desktop makes agents better informed and more empowered while focusing on service as they interact with customers across voice, email, chat, SMS and social channels. Additionally, contact center managers and executives have the ability to monitor from the customer journey down to the seconds between IVR choices using powerful analytics to drive optimization decisions. All of this is offered in our Standard, HIPAA, and PCI attested deployment environments to meet the growing demand for securing all business-critical information.
When Accelovance was commissioned to conduct patient surveillance for a clinical research study, there was no room for error with their contact center platform. Agents needed immediate and reliable access to data critical for the subjects’ care. Learn how USAN delivered a completely custom solution to meet their very stringent requirements.
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Orchestrate the customer journey across every channel, simply and automatically.
Automate interactions for efficient and personalized customer self-service.
Motivate and empower your workforce to achieve more.
Atlanta - June 22, 2022 USAN, a leading provider of cloud customer engagement solutions, announced the successful deployment for a top US automobile manufacturer of Contact Suite and Amazon Connect from Amazon Web Services (AWS) which includes support for Amazon Connect outbound campaigns. The rollout is significant because of the breadth of functionality delivered and...
Contact center turnover rates have historically been high. Couple that with the spike in attrition rates across the country (and the world), and the problem becomes even more serious. What is causing the increasing agent churn? First is the U.S. job market, with rising job numbers and a decreased unemployment rate. These factors create more opportunities for agents...
Contact center agents have been under a lot of pressure since the pandemic began. They’ve had to deal with increasingly unruly customers, and most have been asked to adapt to virtual working environments. All of this has led to high rates of agent turnover, and as a result, many organizations are taking action to improve agent engagement and...