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Reduce risk and limit PCI scope by moving payment transactions outside of the data center.
Metaphor SecurePay is a patent pending PCI-compliant service that provides a safe payment transaction platform outside of your contact center.
It allows agents to accept payment transactions while assisting customers on the phone—without ever coming into contact with payment data.
SecurePay eliminates the burden of PCI compliance and allows you to freely monitor and coach your agents.
When customers call customer service they expect to be able to make financial transactions, whether it’s to pay an outstanding bill or cover the difference for a higher priced exchange item. An inability to process these payments reduces potential revenue and impacts the customer experience. However, processing financial transactions in the contact center exposes the organization to considerable risk. In this white paper, we offer an alternative approach to processing financial transactions that improves customer service and minimizes the risk posed to the organization.
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Automate interactions for efficient and personalized customer self-service
Improve the customer self-service experience with mobile web and SMS interactions.
Motivate and empower your contact center workforce to achieve more
July 7, 2020 - USAN, a leading provider of cloud customer engagement solutions, announces a strategic partnership with Calabrio, the customer experience intelligence company and industry-leading workforce engagement management provider. As a Calabrio Certified Implementation Partner and a Reseller Partner, USAN can sell, design, and implement Calabrio ONE capabilities for small and midsize business (SMB)...
USAN announces the availability of digital communication channels in Contact Suite, a set of pre-packaged applications for Amazon Connect December 3, 2019 – USAN, a leading provider of cloud customer engagement solutions, has added new digital channels to Contact Suite for Amazon Connect, including web chat and email functionality. Contact Suite is designed to extend...
USAN announced today that it has achieved the Amazon Web Services (AWS) Service Delivery Partner designation for Amazon Connect, recognizing that USAN improves customer experience and outcomes by identifying customer pain-points and designing a solution based on Amazon Connect and other AWS services. Achieving the Amazon Connect Service Delivery designation differentiates USAN as an AWS...
