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Metaphor SecurePay

PCI-compliant payment transaction platform.
Reduce risk and limit PCI scope by moving payment transactions outside of the data center.

What It Is

Metaphor SecurePay is a patent pending PCI-compliant service that provides a safe payment transaction platform outside of your contact center.

What It Does

It allows agents to accept payment transactions while assisting customers on the phone—without ever coming into contact with payment data.

How It Helps You

SecurePay eliminates the burden of PCI compliance and allows you to freely monitor and coach your agents.

Metaphor Solutions

Metaphor Solutions is a complete, hosted contact center platform.
Metaphor Solutions is secure, has flexible deployment options, and can scale up and down as needed.

Increase profitability and customer satisfaction with hosted contact center applications

Deliver a seamless customer experience across all channels.

Optimize your omnichannel mix with automated voice solutions.

Increase profitability and customer satisfaction by optimizing your contact center workforce.

Reduce risk and limit PCI scope by moving payment transactions outside of the data center.

Recent Publications

USAN, Inc. Selected as Inaugural Partner in Amazon Connect Ready Program Leading Cloud Contact Center Solutions

ATLANTA - August 22, 2023 – USAN, Inc., a leading provider of Cloud Contact Center Solutions with a remarkable 30-year history in the contact center as a service (CCaaS) space, has been chosen by Amazon as an inaugural member of the prestigious Amazon Connect Ready Program. This distinguished recognition highlights USAN's dedication to innovation and...

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USAN Provides Cutting Edge Outbound Dialing Solution to a Leading Automotive Manufacturer

Atlanta - June 22, 2022 USAN, a leading provider of cloud customer engagement solutions, announced the successful deployment for a top US automobile manufacturer of Contact Suite and Amazon Connect from Amazon Web Services (AWS) which includes support for Amazon Connect outbound campaigns. The rollout is significant because of the breadth of functionality delivered and...

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4 Contact Center Strategies to Combat Agent Attrition

Contact center turnover rates have historically been high. Couple that with the spike in attrition rates across the country (and the world), and the problem becomes even more serious.   What is causing the increasing agent churn? First is the U.S. job market, with rising job numbers and a decreased unemployment rate. These factors create more opportunities for agents...

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