Metaphor Solutions

Enterprise-grade, hosted contact center solutions offering omnichannel routing, advanced Interactive Voice Response (IVR), and Workforce Management (WFM).

Metaphor Solutions is a complete, hosted contact center platform that is secure, has flexible deployment options, and can scale up and down as needed.

Metaphor Contact Center

Increase profitability and customer satisfaction with hosted contact center applications

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Metaphor Engage

Deliver a seamless customer experience across all channels.

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Metaphor IVR+

Optimize your omnichannel mix with automated voice solutions.

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Metaphor Workforce

Increase profitability and customer satisfaction by optimizing your contact center workforce.

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Metaphor SecurePay

Reduce risk and limit PCI scope by moving payment transactions outside of the data center.

Learn About Metaphor SecurePay