USAN Announces New Amazon Web Services Designation: Connect Service Delivery Partner

Published May 15, 2019

Today, USAN announced that it has achieved the Amazon Web Services (AWS) Service Delivery Partner designation for Amazon Connect, recognizing that it improves customer experience and outcomes by identifying customer pain points and designing a solution based on Amazon Connect and other AWS services.

Achieving the Amazon Connect Service Delivery designation differentiates USAN as an AWS Partner Network (APN) member that provides specialized demonstrated technical proficiency and proven customer success in delivering Amazon Connect. To receive the designation, APN Partners must possess deep AWS expertise and deliver solutions seamlessly on AWS.

“USAN is pleased to be an Amazon Connect Service Delivery Partner, said President and CEO, Steve Walton. “Our team of AWS-certified professionals focuses on helping companies achieve their contact center transformation goals by leveraging the agility, innovation, and reliability that is Amazon Connect and AWS.”

AWS is enabling scalable, flexible, and cost-effective solutions from startups to global enterprises. To support these solutions’ seamless integration and deployment, AWS established the AWS Service Delivery Program to help customers identify APN Partners with deep expertise in delivering specific AWS services.

As part of its Professional Services practice, USAN offers a Jumpstart program that delivers an Amazon Connect proof of concept in under two weeks, as well as implementation and systems integration services. USAN experts help customers with complex IVR builds, skills-based routing logic, and Lex chatbot development, among other offerings.

These services complement the previously announced USAN Contact Suite, consisting of pre-packaged solutions extending Amazon Connect’s power. Applications include a workflow-driven Agent Desktop and Outbound Dialer functionality that works seamlessly with Amazon Connect and the larger AWS ecosystem.



About USAN:

USAN is a leading Cloud Contact Center Solutions provider with over 30 years of experience enabling CCaaS transformations and empowering businesses to deliver exceptional omnichannel customer experiences. With a strong focus on innovation and customer success, USAN offers a comprehensive suite of CCaaS offerings that enable organizations to optimize their contact center operations and drive superior outcomes.