ATLANTA – August 22, 2023 – USAN, a leading provider of Cloud Contact Center Solutions with a remarkable 30-year history in the contact center as a service (CCaaS) space, has been chosen by Amazon as an inaugural member of the prestigious Amazon Connect Ready Program. This distinguished recognition highlights USAN’s dedication to innovation and reaffirms its position as a prominent and trusted player in the CCaaS industry. The Amazon Connect Ready Program selection showcases USAN’s commitment to delivering cutting-edge solutions that enable exceptional customer experiences.
The Amazon Connect Ready Program, launched by Amazon Web Services (AWS), recognizes partners with exceptional expertise with Amazon Connect, a CCaaS solution. As one of the first certified Service Delivery Partners (SDP) in 2018, USAN has established itself as a trusted solution integrator, empowering businesses to deliver industry-leading, seamless customer experiences.
“We are thrilled to be recognized as an inaugural member of the Amazon Connect Ready Program,” said Paul Soligon, President of USAN. “This acknowledgment emphasizes our dedication to delivering state-of-the-art, AI-enabled cloud contact center solutions that transform their businesses into highly efficient customer-centric organizations.”
As an Amazon Connect Ready partner, USAN offers a comprehensive suite of cloud-based contact center solutions and services that complement Amazon Connect deployments. These solutions encompass advanced omnichannel routing and campaign management, AI-powered virtual agents, speech analytics, workforce optimization, and real-time reporting, among other cutting-edge features. By leveraging the capabilities of AWS technologies and USAN’s expertise, businesses can optimize their contact center operations, drive higher customer satisfaction, and increase operational efficiency.
“At USAN, we understand the importance of delivering exceptional customer experiences,” said Soligon. “Being part of the Amazon Connect Ready Program enables us to offer best-in-class solutions that empower organizations to connect with their customers in more intelligent, meaningful ways. Our CCaaS offerings, combined with Amazon Connect’s reliability and scalability, create a winning combination that benefits businesses of all sizes.”
USAN’s inclusion in the Amazon Connect Ready Program exemplifies the company’s ongoing dedication to staying at the forefront of contact center technology. Through continuous innovation and a customer-centric approach, USAN has earned its reputation as a trusted partner for businesses seeking to transform their customer interactions.
USAN is a leading Cloud Contact Center Solutions provider with over 30 years of experience enabling CCaaS transformations and empowering businesses to deliver exceptional omnichannel customer experiences. With a strong focus on innovation and customer success, USAN offers a comprehensive suite of CCaaS offerings that enable organizations to optimize their contact center operations and drive superior outcomes.