Contact Center Automation

Utilize natural language chatbots, Interactive Voice Response (IVR), and automated customer voice authentication.

Real-Time & Historical Analytics

Improve performance and lower costs using powerful analytics tools, including visualization, to make business decisions.

Task Management

Prioritize, assign, and track agent tasks to completion, including work in external applications to ensure customer issues are quickly resolved.

What is Amazon Connect?

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at a lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations.

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USAN SI and Implementation Services for Amazon Connect

Jumpstart Package

All-in-one package delivers a basic Amazon Connect system setup to get to a Proof of Concept in 2 weeks. Configure up to 20 agents, 2 groups, basic touch-tone IVR menu routing with prompting, and tagging of 5 pieces of data to be displayed in the default desktop.

Customer Service Solutions

Agile or waterfall approach to custom system configuration and integration. Services include comprehensive self-service IVR, including LEX speech recognition, custom IVR reporting, cradle to grave reporting, skills and complex group routing, omnichannel communications, and deep integration and orchestration with back-end systems.