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USAN Launches New Commercial Kubernetes Application on Google Cloud Platform Marketplace

USAN Launches New Commercial Kubernetes Application on Google Cloud Platform Marketplace

USAN’s solution gives customers the ability to quickly connect Dialogflow Enterprise Edition to existing corporate telephony networks leveraging Google Cloud Platform and Kubernetes

Atlanta, GA, [July 24th, 2018] —USAN, a cloud customer experience technology company, today announced it is introducing a commercial Kubernetes application to all users of the Google Cloud Platform Marketplace. The new offering will provide customers with the ability to quickly re-use their existing phone numbers and telephony infrastructure with Dialogflow Enterprise Edition, enabling cutting edge conversational experiences for their customers. For the first time ever, commercial Kubernetes applications are available to deploy with one click to Google Kubernetes Engine with a usage-based pricing model. Commercial Kubernetes applications can be deployed on-premises or even on other public clouds through the Google Cloud Platform Marketplace.

GCP Marketplace is based on a multi-cloud and hybrid-first philosophy, focused on giving Google Cloud partners and enterprise customers flexibility without lock-in. It also helps customers innovate by easily adopting new technologies from ISV partners, such as commercial Kubernetes applications, and allows companies to oversee the full lifecycle of a solution, from discovery through management.

 Today’s customers demand effortless service that they can speak to just like the assistant on their smartphone. Companies would like to adopt this technology yet face long integration cycles and reworking of the telephone numbers that their customers know and have printed on cards or collateral.

USAN’s Dialogflow Telephony Bridge makes the adoption of natural conversational speech IVR solutions quick, easy and with less risk. By adopting this USAN solution, companies can connect their existing telephony systems and IVRs via industry standard SIP to Dialogflow Enterprise Edition for the portions of their voice traffic that they would like to use for a POC or limited initial functional launch. In this manner, they can innovate quickly and grow to full production easily. The solution manages the necessary media server capabilities to surface the full Dialogflow feature set including transfers of voice and data back to the enterprise as necessary.

“Dialogflow Enterprise Edition makes it easy for companies to set up and start using a cloud-based conversational IVR,” said Steve Walton, President and CEO of USAN. “By leveraging Google Cloud Platform, marketplace customers gain access to enterprise-scale features with minimum configuration expense and delay. Availability on the new Google Cloud Marketplace enables USAN to be a value-added provider to an exciting new self-service solution that provides the experience that consumers expect.”

“To remain competitive and deliver on user demands, organizations adopting cloud need ready access to trusted, tested and portable applications that can run across their entire infrastructure. At Google Cloud we strive to make it as easy as possible for customers of all sizes to deploy, purchase and manage leading solutions in the cloud,” said Jennifer Lin, Director of Product Management Google Cloud. “The availability of commercial Kubernetes applications from providers like USAN is a critical part of extending enterprise investments and can simplify adoption of container-based infrastructure no matter what environment they operate in, either on-premises or in the public cloud.”

For more information

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About USAN

USAN helps companies profitably engage customers and deliver amazing omnichannel experiences with an industry-leading cloud and hybrid customer engagement solution. From traditional telephone interactions to web-based communications including chat, email, and social, USAN’s portfolio of contact center applications gives businesses broad flexibility in the way they engage customers across channels.