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Strategies for Moving Your Contact Center to the Cloud

Are on-premise hardware investments preventing you from moving your contact center technology to the cloud? Or have you written off the possibility of moving to the cloud because regulatory requirements mandate that you keep hardware onsite? Think again. There are several ways to take advantage of all the cloud has to offer. Download this white paper to...

Moving to the Cloud: Truth or Dare? Debunking 5 Myths About Hosted Contact Centers

It’s hard to ignore the promise of CAPEX and OPEX savings and the many other promised benefits associated with hosted contact center solutions. But not everyone buys the hype about Software-as-a-Service (SaaS) offerings. Early call center hosting providers faced real challenges. And though these challenges largely have been overcome by today’s providers, businesses are still...