Search
If you think you're scared of performing personal pharmacy or credit card transactions in the cloud, imagine the concerns of business managers when it comes to security and government regulatory compliance. In fact, according to our newest whitepaper “Call center compliance in the Cloud,” many businesses avoid the problem altogether: To address (compliance) concerns, businesses...
The one thing that can truly transform service, lower costs and improve contact center agent productivity is the agent desktop. The desktop is the tool agents depend on the most, yet it’s the most often ignored technology in the contact center. But agent desktop software has been around as long as computers have been used...
Remarkable customer service results in loyal customers; customers who are eager to express their love and passion for a company. The interactions between these companies and customers are more than simple monetary transactions; theirs are experiences upon which long-term, profitable relationships are built. But how do you create these experiences? Download this white paper to learn...
Are on-premise hardware investments preventing you from moving your contact center technology to the cloud? Or have you written off the possibility of moving to the cloud because regulatory requirements mandate that you keep hardware onsite? Think again. There are several ways to take advantage of all the cloud has to offer. Download this white paper to...
It’s hard to ignore the promise of CAPEX and OPEX savings and the many other promised benefits associated with hosted contact center solutions. But not everyone buys the hype about Software-as-a-Service (SaaS) offerings. Early call center hosting providers faced real challenges. And though these challenges largely have been overcome by today’s providers, businesses are still...
