USAN, an Omni-Channel Contact Center technology provider, recently announced the release of a new payment application (patent pending) for contact centers, Metaphor SecurePay, which provides PCI compliant transactions by blocking payer details from the call center agent.
When agents handle payment information, contact centers are exposed to considerable risk and PCI Data Security Standard (PCI DSS) scope is unnecessarily extended. Metaphor SecurePay is a cloud-based multi-modal payment verification platform that integrates with industry-leading payment processors to reduce PCI DSS scope, minimize a contact center’s security threat, and to mitigate payment fraud.
“As experts in compliance, our PCI team is well aware of the significant risk related to secure payments and mitigating fraud,” said Steve Herlocher, Senior Vice President of Marketing and Products at USAN. “Working closely with our product development group, USAN developed this application to help contact centers enjoy the benefits of a PCI-compliant solution that was also easy to implement and easy for agents to use.”
Metaphor SecurePay can be implemented anywhere within an existing agent desktop application for easy access to submit a secure payment link to a customer. A customer’s payment and personal details are transmitted securely without the agent having access to the information, although both parties are notified of transaction events in real time.
The platform’s multi-modal connection capability allows servicing customers by phone, SMS, email and mobile applications. A payment gateway transmits data directly and securely between your customer’s account and bank account and card providers. Data transmissions via the Metaphor SecurePay payment processing engine utilize industry standard encryption technologies to ensure data safety.
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